I’ve created a gravity form that sends an email and opens a ticket on Freshdesk.
But then in Freshdesk, when I reply to an email, it puts the first part of the email as the person’s name in Freshdesk. Agh!
Here’s how it should work:
Gravity Forms Reply To Field Fixes the Freshdesk Issue
The fix is to not put an email address in the Gravity Forms “Reply To” field in the notification. Instead, put anything else in that field (I put the person’s name, but it doesn’t really matter, actually).
Hopefully this saves you from a headache!
More posts from themightymo.com
A while back, I started using WPMUDEV’s Defender Pro plugin for security on all my WordPress sites. I made a decision this week to switch to WordFence. The conversation was forced on me, because I had a site using Defender Pro that was hacked. I do not blame Defender Pro for the hack, however, this…
use a plugin to do a bunch of optimizations on this site, but for some reason, the preloading of fonts is broken. So I rolled my own font preloading function and placed it in my functional plugin (You could also put it in functions.php). Here’s the code.
Beaver Builder doesn’t give you an interface to change the background color of the sticky menu after scrolling. Here’s a simple bit of CSS that can help.