How to Connect Gravity Forms with Freshdesk’s Reply-to Name

I’ve created a gravity form that sends an email and opens a ticket on Freshdesk.

But then in Freshdesk, when I reply to an email, it puts the first part of the email as the person’s name in Freshdesk. Agh!

Here’s how it should work:

freshdesk first name reply from gravity forms
The first name now populats properly in Freshdesk!

Gravity Forms Reply To Field Fixes the Freshdesk Issue

The fix is to not put an email address in the Gravity Forms “Reply To” field in the notification. Instead, put anything else in that field (I put the person’s name, but it doesn’t really matter, actually).

fresh desk gravity forms first name
Gravity Forms Notification Setting

Hopefully this saves you from a headache!

Posted in

Toby Cryns

RSS From Toby’s Blog

  • How Digital Ocean Cost Us Thousands of Dollars in a Single Day
    Here’s the rub for me: My belief is that bad stuff happens, and you need to own it. Digital Ocean definitely did not own it in this case. I wonder how the original founders of Digital Ocean would have reacted had they been in charge… For example, wouldn’t it be nice if an actual human… […]
  • Where uncertainty exists, don’t order specific.
    4 Idiot Case Studies with 2 simple age-old business lessons. The post Where uncertainty exists, don’t order specific. appeared first on Toby Cryns, WordPress Trainer in Minneapolis, MN.
  • “Now THAT was a good meeting!”
    A single effective meeting can change the course of history for a company. Imagine if you could lead effective meetings EVERY DAY! You can, but it takes curiosity & practice. This article is a good place to start your journey to a more effective you. The post “Now THAT was a good meeting!” appeared first […]

More posts from themightymo.com

How to merge multiple csv files via command line

How to merge multiple .csv files via command line

By The Mighty Mo! Design Co. | May 17, 2023

Today I downloaded 29 csv files with tax information. I could import those files 1 at a time into WooCommerce, but wouldn’t it be nice if I could merge them first and then only import a single file? The unix command is simple – just navigate to the folder with all the csv files and…

WordPress Security Services

15 Best WordPress Support and Maintenance Services for 2023: Ensuring Your Website Stays in Top Shape

By The Mighty Mo! Design Co. | April 27, 2023

Small business owners and non-profit leaders know that keeping your website secure, fast, and fully-functional is critical to success.  Here’s the unspoken truth: You can either learn how to do all that tech maintenance and development stuff yourself, or hire someone else to do it. But let’s face it, doing it yourself isn’t always the…

how to set up Cloudflare whitelist for ip

How to Whitelist SEM Rush IPs in Cloudflare

By The Mighty Mo! Design Co. | April 24, 2023

Alright, I’m going to show you how to whitelist a set of IPs on CloudFlare. In our case we use SEMrush and we want to make sure the SEMrush has full access to our sites.

RSS From Toby’s Blog

  • How Digital Ocean Cost Us Thousands of Dollars in a Single Day
    Here’s the rub for me: My belief is that bad stuff happens, and you need to own it. Digital Ocean definitely did not own it in this case. I wonder how the original founders of Digital Ocean would have reacted had they been in charge… For example, wouldn’t it be nice if an actual human… […]
  • Where uncertainty exists, don’t order specific.
    4 Idiot Case Studies with 2 simple age-old business lessons. The post Where uncertainty exists, don’t order specific. appeared first on Toby Cryns, WordPress Trainer in Minneapolis, MN.
  • “Now THAT was a good meeting!”
    A single effective meeting can change the course of history for a company. Imagine if you could lead effective meetings EVERY DAY! You can, but it takes curiosity & practice. This article is a good place to start your journey to a more effective you. The post “Now THAT was a good meeting!” appeared first […]