I’ve created a gravity form that sends an email and opens a ticket on Freshdesk.
But then in Freshdesk, when I reply to an email, it puts the first part of the email as the person’s name in Freshdesk. Agh!
Here’s how it should work:
Gravity Forms Reply To Field Fixes the Freshdesk Issue
The fix is to not put an email address in the Gravity Forms “Reply To” field in the notification. Instead, put anything else in that field (I put the person’s name, but it doesn’t really matter, actually).
Hopefully this saves you from a headache!
More posts from themightymo.com
A site we host on Digital Ocean recently went down. It took me a lot of troubleshooting and digging before realizing that the issue was that our disk space was maxed out on Digital Ocean. The site in question needs ~20gb of space, so our 50gb server should be plenty. But alas, there it was…
I was about to send an email to a potential customer pointing them to our 5-star Google Reviews via our Google Business profile (e.g. the Google Map), hoping this added information about our customers’ past experiences might help me close a deal. But when I checked the Google Reviews link, it was down. And after…
I had a Google Search Console issue today where it was seeing a bunch of staging urls that no longer exist. I don’t know how they got there, but here we are. 🙂 To resolve this issue, I had to: That’s it!